FAIR USE POLICY

 

We’re a small, independent business, not a big warehouse with endless stock. Most of our pieces are limited and sometimes one-offs, so returns hit a bit different for us.

We totally get that online shopping isn’t perfect and sometimes things just don’t work out, that’s normal. This policy is just here to make sure our returns system works smoothly for everyone.

 

Keeping Things Fair

 

We do keep an eye on return patterns (nothing scary, just keeping things in check).

 

If someone’s returning items a lot or in really high volumes, we may:

      - Add a small handling fee to future returns

      - Reviewing return eligibility on future orders

      - In some cases, review/restrict the account

 

The goal isn’t to punish anyone, we just want to make sure our limited stock doesn’t get used up in ways that stop other people from enjoying it.

 

Faulty or Incorrect Items Received

 

If we make a slight hiccup or something arrives faulty, that’s on us, not you.

 

Returns for genuine faults or incorrect items will never count against you. Just reach out to the team, send a pic if you can, and we’ll sort it. Whether it’s a stitching problem, a wrong size sent, or a completely wrong item, we’ll make it right.

 

We want you to feel confident shopping with us, if it’s our mistake, we’ve got you.

 

Bonus Store Credit

 

Returning for store credit? We’ll throw in a little extra on top

 

Only thing is, if a gift card was used on the order, the bonus doesn’t apply. You’ll still get your credit back as normal, just without the top-up.

 

Suspicious or Unusual Activity

 

Sometimes patterns pop up that make us go “hmm…”, like:

      - Ordering loads of items at once and returning most, or all of them

      - Patterns that suggest items have been worn and sent back

      - Repeated returns that don’t line up with our returns policy

 

If something seems off, we may refuse returns, apply a handling fee, or take further action on the account.

 

Why This Matters

 

We’re smaller than the big retailers, so every return actually counts. Keeping things balanced means more people get a chance, and we can keep dropping styles you’ll actually want to grab.

 

Condition of Returns

 

All items should come back in their original condition: unworn, unwashed, and with original tags attached.

 

If items don’t meet this standard, we might not be able to accept the return. It’s just to make sure the next person gets a piece that’s perfect.

 

You can find our full return policy here

 

No Stress, Just Balance

 

Most people will never be affected by this. Normal, occasional returns are completely fine, this is just here to stop our returns being taken advantage of.

 

Need help?

 

Sizing doubts, fit questions, or just unsure if something will work? Hit us up before you order. We’re always happy to help you get it right first time. Drop our team an email at info@eqvvs.co.uk, or give us a call on 01522 304241.

 

 

We’ll always aim to be fair, and we reserve the right to make final decisions in line with this policy.