UK RETURNS
International returns? Click here
Return your item(s) for just £3.99
Or exchange your item(s) for free
Something not quite right? With our Returns Portal you can return your items back to us for £3.99 and it's really straight forward too.
Simply click the 'Create Return' button below and follow the instructions to generate your return label, then print it at home or at your local Post Office (you might need to check with them that they have a printer in their branch). When your items arrive back with us in the warehouse, we'll deduct £3.99 from your refund... easy.
Our Return Policy
Changed your mind about something? No worries!
You've got 14 days to get a refund to your original payment method and 28 days for an exchange or e-gift card.
We understand you might want to try on your purchase before deciding to keep it or not, but please keep the following in mind:
- • Clothes should be returned in their original packaging with all tags attached. Make sure they're free of any signs of wear, like deodorant marks, aftershave, makeup, or other stains and odours.
- • Shoes should also be returned in double packaging: their branded shoe box and external packaging to avoid any damage to the return. If the shoe box shows signs of damage, we may deduct from your refund.
- • Some items can't be refunded for hygiene reasons. This includes underwear, earrings, swimwear, and items that were given a partial refund before.
- • Remember, the return is your responsibility until it reaches our warehouse and is signed for by one of our staff. Ensure everything is securely packaged to avoid damage during shipping.
If you want to return an item without using our tracked Royal Mail Return Service, send the item(s) along with the completed returns form to:
EQVVS Returns
280-281 High Street
Lincoln
LN2 1JG
IMPORTANT: Always hold on to your proof of postage receipt at least until your return is successfully resolved. For reliable proof of postage, we recommend using your local Royal Mail post office as a drop-off location, as door collections and post box drop-offs do not provide valid receipts. Any items which are returned to us in an unsatisfactory state may be liable to a charge for re-prepping the item to be re-sold.
Exchanges
Love the item but the size just isn't quite right? No problem, we now offer free exchanges for the same product in a different size. Simply follow the instructions in the portal and opt for an exchange.
Faulty Items
Noticed a problem? If within 14 days you notice a fault with your item, you can create a return for your item in the portal for free. Simply select the faulty item option, upload a description and image and send the item back to us for inspection. Between 14 and 28 days, you can contact our friendly customer service team here and they'll get you sorted with a free returns label.
Exchange for a different size?
Love the item but the size just isn't quite right? No problem, we now offer free exchanges for the same product in a different size. Simply use the 'Create Exchange' link above to choose your exchange and generate a tracked return label with Royal Mail.
Once the return has arrived back with us and been processed, the new size will be sent out to the original delivery address. We'll even cover the cost of redelivery.
Please note, we can only exchange for the same product in a different size. If the size you've requested is out of stock at the time your return is processed, we'll issue a refund instead.
Refund to E-Gift Card
We also offer free returns if you choose to "refund to e-gift card". This is a great option if you'll be placing another order with us as e-gift cards are available to spend immediately after the return has been processed. Your return will be refunded to an e-gift card that will be sent to your email address.
Please choose 'refund to e-gift card' in the returns portal when creating your return.
Returning Online Order to our Stores
If it's more convenient for you to do so, online returns can be dropped off at our Lincoln Store. Refunds or exchanges will then be processed by our Online Team within 3 business days, they are not refunded or exchanged in store at the point of return.
Still have questions?
Visit our FAQ's page here
